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Policies
Our Guarantee
We guarantee the fit of all our covers, based on our published dimensions or dimensions given to us by you, our customer. Do not depend on a third party website, including manufactures for accurate information. The best confirmation is your eyes with a tape measure. If you receive product from us and it does not fit and it is determined that we just plain cut it wrong (it has happened) we will make arrangements to repair or replace the cover.
If it is determined that your cab is a different size than our posted dimensions and we were not informed ahead of time, it is at our descretion to follow up with a discounted replacement cover. Each situation will be evaluated on an individual basis.
Our fabrics will last and protect your gear for a long time. If however, you have an issue, email me a picture and we will determine the best way to handle the situation.
Your LeCover should be hand cleaned with a mild cleaner. Do not attempt to wash in a residential or commercial machine, especially the padded covers. A light hand scrubbing will remove most, if not all, road dirt.
Our guarantee applies to the original, invoiced customer; non-transferable.
Cancellation/Return Policy
You can cancel an order anytime before it goes to the final sewing stages. At this point we can still use the material, in most cases, for another order. Once it is sewn, we charge a 15% restocking fee and sell it on our site at a discount. Once it ships, it's yours. So don't pre-order a cover before you get your new amp or pro audio speakers, then decide you don't like the gear. Guitar Center or Sweetwater may take their equipment back, but we are not able to offer that service.
Privacy Notice Policy
This privacy notice discloses the privacy practices for (www.lecover.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 847.420.0656 or via email.