Frequently Asked Questions

Answers to customer questions: 

1. Q) Do you stock your LeCovers?....Answer: No.  All LeCovers are made to order.

2. Q) Can I phone my order in to a real person?...Answer: First Data Services requires us to direct credit card customers to our encrypted ordering process on our website for us to be “pci ” compliant. 
   However, if you are having difficulties we will help you with your first order,  establish an account and set you up for seamless future orders.

3. Q) My gear is not listed.  Can I give you dimensions.....Answer: Yes.  Measure your gear and email us the numbers; we prefer you do not send us pictures of a tape measure on your gear; many times too hard to read.  The same goes with sending us a manufacture pdf; they are usually incomplete and sometimes not updated.  A simple diagram or written instructions will get the process going.
   Don't forget about angles, handles and backside wheels (if any).  I will price and list on our site, then send you the link for your review.

4. Q) Can I pay with paypal?... Answer: No, we are not paypal ecommerce site, sorry.

5. Q) How much is shipping?....Answer: Add your product to cart.  Shipping options will become available at checkout.

6. Q) Why is my international shipping price so high? Answer: Read about our shipping here. In short, our shipping calculator does not know if we are are shipping in an envelope or large carton; it figures shipping based on price of the order.  We always refund, partially, any payment if your shipping is less than what are website estimated. And that is a Promise.

7. Q) How do I clean my LeCover?....Answer: Best to hand wash with a mild detergent.  We do not recommend machine washing, especially the padded covers, or Dry Cleaning.  We asked our local Dry Cleaner and he explained that chemicals the industry uses are meant for stains.